RETURNS

Our policy lasts 14 days. If 14 days have elapsed since your purchase, unfortunately we cannot offer you a refund.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase.

REFUNDS (IF APPLICABLE)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision as to whether or not we will approve or reject your claim.

If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not yet received your refund, please check your bank account again first.

Then contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all of these steps, you still have not received your refund, please contact us at info@viewfrommywindow.world

SHIPPING

To return a product, you must send it by post to: View from my window srl – Rue Bara 175, 1070 Brussel – Belgium.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from the refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.